Privacy Policy Overview
Our commitment to transparency and your data protection
Introduction To Privacy Practices
We value your privacy and are dedicated to protecting your data according to Malaysia’s data protection guidelines and international standards.
This policy explains what data we gather, how we process it, your options, and how you can exercise your privacy rights while using our city route guides.
Data We Collect and Store
We collect only data relevant to delivering your route guide experience and enhancing site functionality.
Information You Give Directly
- • Contact details provided via forms or communication channels
- • Feedback, comments, or route recommendations you submit online
- • Topics or inquiries related to our services
- • Requests for updates or route information
- • Collaboration or partnership requests submitted to our team
Information Gathered Automatically
- • Site usage details such as pages visited and route preferences
- • Device and browser information automatically recognized
- • General location data for content tailoring
- • Cookies to remember preferences and optimize experience
- • Time spent using guides and navigation tools
How Your Data Is Used
Your information helps us deliver, improve, and personalize guide content, respond to your requests, and manage your account functionality.
- • To create and deliver tailored city route guides
- • To process and address your requests or feedback
- • To communicate relevant route updates
- • To enhance security for all users
- • To measure engagement with city route content
- • To administer our services effectively
- • To ensure legal and compliance obligations are met
Our Commitment: Your data is handled responsibly, securely, and with respect. We never sell your personal information for marketing purposes and remain committed to your privacy.
When Information May Be Shared
Information is shared only as necessary—to trusted partners or service providers supporting site operations and only when essential for delivery of your experience.
Partners & Service Providers
Third parties may assist with hosting, support, analytics, or technical services. They access only necessary data under confidentiality terms.
Legal Obligations Notice
Data may be provided to courts or authorities to comply with legal or regulatory requirements in Malaysia if required.
Anonymous Usage Statistics
Aggregated usage data is shared for improvement, without identifying individuals.
Your Rights and Choices
You may request access, correction, deletion, or portability of your data, or restrict processing by contacting us directly.
- • Request a copy of your stored data anytime.
- • Ask us to correct inaccurate personal details.
- • Request deletion of your information from our records.
- • Obtain and reuse your data for your own use.
- • Object to specific ways we process your data.
- • Ask us to limit data processing activities.
For requests about your rights or our policy, please contact us using the details below. We handle all queries respectfully and in accordance with Malaysian law.
Keeping Your Data Secure
We apply technical and organizational measures to protect information from unauthorized access and loss.
Technical Safeguards
- • Data transmission encrypted using secure protocols
- • Access restricted to authorized personnel only
- • Frequent system monitoring for vulnerabilities
- • Regular data backups and security audits
Organizational Safeguards
- • Strict privacy training for all team members
- • Data access and sharing policies kept up to date
- • Vendor risk assessments regularly completed
- • Incident response planning in place
Data Retention and Removal
We retain personal data only as needed for your guide use, site operation, and regulatory compliance.
- • Stored while your account remains active
- • Kept until guides are updated
- • Kept for necessary correspondence duration
- • Stored according to Malaysia’s legal regulations
- • Kept only as long as needed for outreach
Once no longer required, data is deleted or anonymized safely.
International Transfers Notice
Whenever personal data is transferred outside Malaysia, safeguards ensure protection as required by local rules.
- • Transfers only to regions with similar protections
- • Use of standard contractual data clauses
- • Limited transfers for technical hosting or analytics
- • Continuous privacy review of international partners
About Cookies and Related Tools
Cookies help store site preferences and support key features for a smoother experience. You can manage cookie settings anytime via your browser.
Types of Cookies Used
- • Enable site functions like navigation and session management
- • Help analyze guide performance and visitor engagement
- • Store route preferences for tailored recommendations
- • Support extra features for smoother usage
You can delete or block cookies in your browser; essential cookies may impact guide functionality.
Privacy Updates and Changes
Our privacy practices are reviewed regularly. We’ll notify you about any significant changes to this policy.
- • Notices on our homepage
- • Direct emails to registered users
- • Updates on our privacy policy page
- • Clear version and date at the top of the policy
We recommend reviewing this page periodically for up-to-date details.
Contact Regarding Privacy
Reach out with privacy questions or requests below.
Praxiluna
Regus - Kuala Lumpur Bukit Bintang City Centre, Kuala Lumpur 55100 Malaysia
Phone: +6013-206 9756
Email: content@praxiluna.sbs
Updated January 17, 2026
Effective January 17, 2026